Senior Client Support Representative

CVS Health

Senior Client Support Representative at CVS Health, managing training programs and offering client support. Collaborating with teams to enhance service delivery and training effectiveness.

Posted 6/10/2026full-timeRemote • Idaho, Texas • 🇺🇸 United StatesSenior💰 $19 - $42 per hourWebsite

About the role

Key responsibilities & impact

Manage and maintain department training programs, including new hire onboarding.
Prepare monthly meetings for department focused on upskill training the department.
Coordinate feedback surveys to assess training program effectiveness and identify areas for improvement.
Collaborate with department leaders to identify and address training gaps.
Update and maintain training curricula to ensure relevance and accuracy.
Proactively recommend and implement changes to training programs as needed.
Track and analyze training data to identify trends and measure program success.
Step in to facilitate leadership and trainer development courses as required.
Develop appropriate documentation for work processes, such as job aids, work instructions, quick reference guides, and simulations.
Create and send colleague-level and leader-level communications as needed for system enhancements and other changes that impact new hire curricula and resources.
Conduct regular audits of training materials, work instructions and processes to ensure compliance with company policies and standards.
Support cross-departmental projects by providing training expertise and ensuring smooth integration of new processes or tools.
Organizes continuous learning and professional development opportunities to help department stay updated on changes in the Prescription benefits industry.
Supports via communication modules, desk drops, regarding changes in the Prescription benefits industry to expand the knowledge and skillset of supporting teams.
Assists with research of escalated client/AM concerns.
Supports questions from supporting teams on processes and procedures.

Requirements

What you’ll need

3-year tenure experience in call center and health care production
2-years of experience in production in Client Support as a Client Support Representative II or III
Adept at problem solving and decision-making skills
Experience working in a production environment
Computer savvy and proficient in Office 365 applications including Teams, Excel, PowerPoint and Word
Excellent multi-tasking skills and time management
Results-oriented and self-motivated
Demonstrated ability to proactively identify and implement improvements.
Proficiency in tracking and analyzing data to inform decisions.
Strong familiarity with project management principles and practices.
Prior experience as a trainer and or department lead or a leadership position preferred
Strong interpersonal and communication skills, with the ability to collaborate across teams
College degree / Technical Certifications preferred
Verifiable High School diploma or GED is required

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs and other resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

training program managementdata analysiscurriculum developmentleadership trainingdocumentation creationcompliance auditingproblem solvingdecision makingproject managementclient support

Soft Skills

multi-taskingtime managementresults-orientedself-motivatedproactive improvementinterpersonal communicationcollaborationorganizational skillsfacilitationfeedback assessment

Certifications

Technical CertificationsCollege degreeHigh School diplomaGED