Pharmacy Care Technician

CVS Health

Work from home Pharmacy Care Technician at CVS Health managing prescriptions and providing customer service. Responsibilities include inbound calls, patient enrollment, and working with insurance claims.

Posted 6/9/2026full-timeBartlett • Tennessee • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

About the role

Key responsibilities & impact

assist in accurately reading, interpreting and entering prescriptions into the computer system including calculation of doses and assignment of directions and accepting proper insurance payment in a timely fashion
responsible for routing incomplete or unclear prescriptions to the prescriber for clarification and must also be able to enter incomplete prescription information once clarification has been obtained
assist with inbound phone calls; interact with customers and cross functional team to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service
this includes new patient enrollment, verification of insurance coverage and perform benefit investigations and processing of medication orders for both new and existing patients
requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist
requires independent and self-directed performance.

Requirements

What you’ll need

Must live within 75 miles of Bartlett, Tennessee
Six months experience in a pharmacy technician role
Six months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
Six months computer keyboarding skills and aptitude
Active Valid Pharmacy Technician License and/or Certification as required by the state of TN
National Pharmacy Technician Certification
You must have a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 25 mbs download and 3 mbs upload
A secure and private home workspace free from distractions is required.

Benefits

Comp & perks

medical, dental, vision insurance
sixteen paid days off
ten paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

prescription interpretationdose calculationinsurance payment processingcustomer educationbenefit investigationmedication order processingkeyboard skillsWindows-based applicationscomputer aptitude

Soft Skills

problem solvingcustomer interactioncommunicationindependent performanceself-direction

Certifications

Pharmacy Technician LicenseNational Pharmacy Technician Certification