Bilingual Medicare Field Sales Representative

CVS Health

Field Sales Representative at Aetna, part of CVS Health, driving Medicare sales growth through community engagement and member support. Responsibilities include member acquisition, servicing, and product retention in the Philadelphia area.

Posted 6/9/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $51,686 - $101,286 per yearWebsite

About the role

Key responsibilities & impact

Acquisition of new members via engagement in community event activity to generate leads and referrals
Assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skills
Servicing of existing members and inquiries related to utilization of their product, benefits, etc.
Cross selling ancillary products as well as any other applicable products to existing members
Retention of existing members
Maintaining knowledge levels with respect to CMS and states regulations
Ability to multitask, and effectively use computer while interacting with prospects and members via phone
Ensuring that the relevant information is captured in Customer Relationship Management system (CRM)
Meeting sales goals, conversion rates, and cross sell rates for acquisition of new members as outlined in the annual performance plan.
Contacting prospective members within the time limit outlined in the annual performance plan.
Achieving the member retention rate as outlined in the annual performance plan.
Highest levels of member satisfaction as measured by various member surveys and member retention rate.
Expert level understanding of products, services, and processes offered by the company.
Ability to pass on an annual basis: American Health Insurance Plans (AHIP) Continued Education (CE’s) Product Certification Required Security and Compliance Client/Carrier Certifications Any required CMS Certifications

Requirements

What you’ll need

Must reside in one of the following counties: Delaware, Buck, Chester, Montgomery, Philadelphia county.
Bilingual (Spanish)
Life & Health insurance license is not required to be employed. It is required to obtain the license within 60 days from the employment start date
Active use of computer for carrying out daily job activities
Ability to multi-task while talking on the phone
Excellent communication and listening skills
Self-starter with positive attitude
Adaptable to high pressure, achievement-oriented environment
Drive to build, manage, and grow a book of business and become successful entrepreneur
High level of computer proficiency including, but not limited to, Microsoft Office package

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources, based on eligibility

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer needs assessmentcross sellingmember retentionsales goals achievementproduct knowledgemultitaskingCRM usagecomputer proficiencybilingual (Spanish)insurance product certification

Soft Skills

listening skillscommunication skillsself-starterpositive attitudeadaptabilityhigh pressure managemententrepreneurial driveorganizational skillsinterpersonal skillsproblem-solving

Certifications

American Health Insurance Plans (AHIP) CertificationCMS CertificationsLife & Health insurance license