Senior Manager – Enterprise Customer Experience Analysis

CVS Health

Senior Manager of Enterprise Customer Experience Analysis at CVS Health. Leading data-driven initiatives to enhance customer experiences and outcomes leveraging AI and analytics.

Posted 6/9/2026full-timeRhode Island • 🇺🇸 United StatesSenior💰 $75,400 - $199,144 per yearWebsite

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Play a critical role in helping CVS Health achieve optimal customer experiences
Lead analysis of customer experience signals across various channels
Translate complex data into actionable insights for senior leadership
Identify risks and opportunities impacting customer experience
Contribute to reporting and storytelling for executive presentations

Requirements

What you’ll need

7+ years of developing large-scale data structures and pipelines
Proven experience utilizing enterprise cloud SQL environments
5+ years building & automating data pipelines
2+ years leading projects end-to-end
1+ Created and managed a team of AI Agents

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources, based on eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data structuresdata pipelinescloud SQLautomating data pipelinesproject leadershipAI Agents management

Soft Skills

customer experience analysisdata translationrisk identificationopportunity identificationreportingstorytellingpresentation skills