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CVS Health

Senior Analyst, Appeals and Complaints

CVS Health

Senior Analyst managing appeals and complaints at CVS Health. Coordinating root cause resolution and collaborating with business partners.

Posted 6/9/2026full-timeRemote • Connecticut • 🇺🇸 United StatesSenior💰 $46,988 - $112,200 per yearWebsite

Tech Stack

Tools & technologies
PMP

About the role

Key responsibilities & impact
  • Focus on coordinating expedited resolution of root cause corrective actions
  • Engage with leadership team to define requirements for analyzing root causes
  • Review and update Quickbase records and statuses based on feedback from business partners
  • Lead cross-functional meetings with business partners
  • Deliver monthly and ad-hoc reports on status of ongoing or resolved issues
  • Communicates with project teams to ensure clarity of roles and responsibilities
  • Conducts routine collaboration with stakeholders
  • Administers leadership and guidance to project teams
  • Installs project management best practices to drive efficiency

Requirements

What you’ll need
  • Claims and/or Appeals experience required
  • Working knowledge of problem solving and decision making skills
  • Root Cause Analysis experience
  • MS office experience using Excel and Powerpoint
  • Certified Analytics Professional (CAP) preferred
  • Project Management Professional (PMP) preferred
  • Bachelor's degree required

Benefits

Comp & perks
  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • resources based on eligibility

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Root Cause AnalysisProblem SolvingDecision MakingProject Management
Soft Skills
LeadershipCommunicationCollaborationCoordination
Certifications
Certified Analytics ProfessionalProject Management Professional