Senior Access Analyst – Prelude & Referrals

CVS Health

Senior Epic Analyst responsible for Epic system solutions to optimize workflows and enhance patient care at CVS Health. Leading projects and mentoring junior analysts in a dynamic health environment.

Posted 6/3/2026full-timeRemote • Idaho, Massachusetts, Texas • 🇺🇸 United StatesSenior💰 $83,430 - $222,480 per yearWebsite

About the role

Key responsibilities & impact

Provide end-user support, analyzes and diagnoses system problems, identifies root cause, and then solves the problem or escalates issues to other appropriate IT staff when outside area of responsibility or expertise.
Partners with vendor to troubleshoot and resolve system problems, to improve product performance and usability.
Provides vendor with recommendations for system improvements.
Addresses technical issues that occur during installation and maintenance activities.
Designs, implements, and supports applications while ensuring ongoing optimization and performance.
Translates technical requirements into development specifications and provides product management support.
Evaluates and documents system updates, upgrades, and their impacts in collaboration with analysts and end users.
Participates in system implementations, upgrades, and continuous improvement initiatives.
Conduct system testing, validation, and quality assurance to ensure compliance and optimal system performance.
Develop and maintain documentation, including build specifications, test scripts, and training materials, including the delivery of training when necessary.
Partner with clinical staff and IT professionals to evaluate, design, develop, test, implement, and maintain systems.
Partner with clinical staff and IT teams, to ensure workstations, printers, scanners, mobile devices, and other peripherals are aligned with the functional and compatibility requirements of Epic applications.
Strategically lead and collaborate on cross-functional application initiatives with application and operational teams to ensure seamless integration, streamlined workflows, and optimal system performance.
Maintain vendor certifications required to support the analyst's application areas of responsibility.
Support system integrations and interoperability efforts with other third-party applications and interfaces.
Assisting as needed with after hour activities such as go lives, upgrades, downtimes, and other special project.

Requirements

What you’ll need

Bachelor's degree is required or equivalent experience
Minimum of three (3) years of related experience is required
Combination of post-high school education, job related certification and/or related experience equivalent to seven (7) years may be considered in lieu of minimum requirements
Two or more of the following Epic Certifications: Prelude, Eligibility, Referrals

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

system analysisproblem diagnosisapplication designsystem testingquality assurancedocumentation developmentsystem integrationperformance optimizationtechnical requirements translationvendor collaboration

Soft Skills

end-user supportcommunicationcollaborationleadershiptraining deliveryproblem-solvinganalytical thinkingorganizational skillscross-functional teamworkadaptability

Certifications

Bachelor's degreeEpic Certification - PreludeEpic Certification - EligibilityEpic Certification - Referrals