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Technical Support Representative
CVS HealthTechnical Support Representative handling technical inquiries from CVS store and clinic employees. Analyzing issues and resolving problems related to various CVS Health systems.
About the role
Key responsibilities & impact- Document problems, complete problem tickets, and request information in the support tools.
- Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
- Effectively manages call workload.
- Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
- Collaborate well in a team environment.
Requirements
What you’ll need- 6 months of technical and/or call center experience
- Experience in a help desk/call center environment providing technical support in a retail environment.
- Experience using computer hardware and software applications.
- High School Diploma or GED required or 2 years equivalent experience.
Benefits
Comp & perks- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
- other resources, based on eligibility
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportproblem solvingtroubleshooting techniquescall workload managementservice level agreements
Soft Skills
customer supportteam collaborationcommunication
Certifications
High School DiplomaGED