Lead Director – Program Management, Resources & Marketing Operations

CVS Health

Director overseeing program management, resources & marketing operations at CVS Health. Enabling operational excellence and collaborating across multiple teams for efficient service delivery.

Posted 6/3/2026full-timeConnecticut, Massachusetts, New Jersey, New York, Rhode Island • 🇺🇸 United StatesSenior💰 $100,000 - $231,540 per yearWebsite

About the role

Key responsibilities & impact

Lead and oversee the program management team building a best-in-class, modernized functional capability
Establish and maintain enterprise-level operational reporting, dashboards, and performance metrics to provide senior leadership with clear visibility into work, capacity, and outcomes.
Own resource management strategy, including capacity planning, allocation, and utilization across internal Heart Haus teams and flex resources
Oversee development and maintenance of resource dashboards and reporting to support prioritization, decision-making, and forecasting.
Partner with account management to ensure program management resources flex appropriately to business priorities.
Partner with technology and marketing operations teams to evolve the Workfront platform by defining business requirements, workflows, and governance.
Champion operational excellence by continuously improving workflows, intake processes, and ways of working across the enterprise organization.
Ensure disciplined governance, risk management, and issue escalation across programs and portfolios.
Provide executive-ready updates and insights on operational health, risks, tradeoffs, and opportunities for improvement.

Requirements

What you’ll need

10+ years of experience in program management, operations, PMO leadership, or marketing operations within a complex, matrixed organization.
Demonstrated experience leading program management and/or production resources at scale.
Strong expertise in operational reporting, resource management, and capacity planning.
Proven ability to partner with technology teams to translate business needs into platform and workflow requirements.
Experience influencing senior stakeholders and driving alignment across cross-functional teams.
Proven ability to impact and influence through storytelling leveraging data and analytics to support analysis, recommendations.
Experience supporting enterprise marketing, creative (internal and external), or agency-style organizations.
Experience with Workfront or similar enterprise work management platforms.
Bachelor's degree required.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources, based on eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementoperationsPMO leadershipoperational reportingresource managementcapacity planningdata analyticsworkflowsgovernancerisk management

Soft Skills

leadershipinfluencingstorytellingcommunicationcollaborationdecision-makingprioritizationproblem-solvingstrategic thinkingstakeholder management