Call Center Pharmacy Technician – Level 1

CVS Health

Pharmacy Technician providing customer service support by fielding calls for medication refills. Engaging with patients to ensure seamless medication management and assistance.

Posted 5/31/2026full-timeRemote • Illinois, North Carolina • 🇺🇸 United StatesJunior💰 $17 - $31 per hourWebsite

About the role

Key responsibilities & impact

Field inbound calls for refill requests, investigate the status of refills, and fulfill medication renewal requests as indicated
Contacts patients and assists/reminds them in obtaining refills on their medications from their respective pharmacy, whether it be retail, independent or mail-order pharmacy.
Make outbound calls to pharmacies on behalf of the patient when needed
Responsible for 40-50 calls per day volume inbound and/or 60-80 calls outbound
Coordinate with center care teams to overcome identified barriers that prevent patients from receiving refills
Utilize electronic medical record platform to send requests and updates to field care teams
Document clear and precise information into applicable electronic platforms
Capture and document all patient requests prior to ending the call
Monitor the CareReq queue to ensure the completion of any open requisitions
Arrange transportation for center visits
Schedule off-cadence or requested patient appointments
Utilize triage nurse line, using warm transfers, when needed for acute healthcare concerns
Execute prescription requests according to up-to-date process standards and policies
Engage with patients in an environment free from background distractions that supports a private home office that ensures patient information is protected
Meet and exceed departmental metrics; stay informed of changes and updates to department metrics
Responsible for maintaining licensure and certification
Complete all Continuing Education expectations
Other duties as assigned

Requirements

What you’ll need

Minimum 1 year of retail pharmacy experience required
Active Pharmacy Technician License in the state of residence
Certified Pharmacy Technician (CPhT) certification required
High school diploma or equivalent required
Bilingual Spanish preferred, medical Spanish a plus
Strong working knowledge of MS Office and Google Suite preferred
Ability to execute daily responsibilities with minimal supervision
Demonstrated ability to deliver high-quality customer service
Deliver confident and professional service to Oak Street Health patients and internal partners
US work authorization

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources, based on eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

retail pharmacy experienceelectronic medical record platformprescription requestspatient documentationcall volume managementpatient appointment schedulingtransportation arrangementtriage nurse line utilizationcustomer service

Soft Skills

ability to work with minimal supervisionstrong communication skillsprofessionalismconfidentialityproblem-solvingattention to detailorganizational skillsinterpersonal skillsadaptability

Certifications

Pharmacy Technician LicenseCertified Pharmacy Technician (CPhT)Continuing Education