Clinical Call Center Triage Nurse

CVS Health

Triage Nurse providing telephonic care for patients, addressing medical, social, and psychological needs outside regular clinic hours at CVS Health. Engaging with patients and ensuring accurate documentation.

Posted 5/29/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $29 - $62 per hourWebsite

About the role

Key responsibilities & impact

Provide confident and professional service to OSH patients
Follow current Prescription Refill policy
Remain engaged with patients without background distraction
Clear and precise documentation while on a call
Complete documentation for all patient requests prior to ending a call
Check the CareReq queue and ensure CareReqs are complete
Complete all tasks or requests that are within the scope and ability of the role
Schedule appointments for patients that may be off-cadence or are requesting an appointment
Arrange transportation for clinic visits
Aware of organizational goals and visibly strives to meet departmental metrics
Other duties as assigned

Requirements

What you’ll need

Active, non-probationary state Registered Nurse license in all states of OSH practice
Proactive maintenance of licenses without prompt or audit
Ability to manage time and work autonomously with consistent reliability
High-level of conscientiousness
Focus on delivering an Unmatched Patient Experience on every call and interaction
Motivated to complete all CE (Continuing Education) and licensure requirements without being prompted
Ability to work flexible shifts outside of core business hours, such as evenings, weekends, and holidays
US work authorization

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
comprehensive benefits package

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Registered Nurse licensePrescription Refill policydocumentationpatient schedulingtransportation arrangement

Soft Skills

professional serviceengagementtime managementautonomyconscientiousnesspatient experiencemotivationflexibility

Certifications

Continuing Education