Senior Analyst, Process

CVS Health

Senior Analyst managing reporting and analytics efforts at Oak Street Health. Driving operational insights and supporting change management for enhanced patient experience.

Posted 5/29/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $46,988 - $112,200 per yearWebsite

About the role

Key responsibilities & impact

Act as the Subject Matter Expert (SME) for Service Operation’s Call Analytics platform
Analyze call transcripts, sentiment data, and trend reports, and established KPI’s to identify specific process gaps, compliance risks, and operational inefficiencies
Lead and coordinate more complex, cross-functional analysis and project work
Develop and maintain reports for leadership; respond to ad hoc data requests
Maintain the analytics knowledgebase; provide continuous recommendations for updating process steps
Translate complex call data into actionable process improvement roadmaps
Investigate and resolve data discrepancies between the call analytics software and other reporting tools
Manage platform access, license rosters, and vendor relationship

Requirements

What you’ll need

3 to 5+ years of experience in data analysis, reporting, or business intelligence roles
Demonstrated proficiency with reporting tools
Preferred experience leveraging generative AI tools to accelerate data analysis, automate documentation, or streamline process mapping
Experience working with cross-functional teams and senior leadership
Solid background in project management
Strong communication and stakeholder engagement skills
Analytical and strategic thinker who is intellectually curious
Strong written and verbal communication skills
Self-starter, able to drive initiatives with multiple stakeholders from beginning to end
Demonstrated attention to detail and experience leveraging problem solving
Quick learner comfortable with a high level of ambiguity
Strong accountability and discipline against timelines and deliverables
Interest, experience, and/or passion for healthcare and value-based care
US work authorization

Benefits

Comp & perks

Health insurance
401(k) matching with immediate vesting
Paid time off
Sick time
Wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisreportingbusiness intelligencecall analyticsKPI analysisprocess improvementgenerative AI toolsproject managementdata discrepancy resolutiontrend analysis

Soft Skills

communicationstakeholder engagementanalytical thinkingstrategic thinkingproblem solvingattention to detailself-starteraccountabilitydisciplineintellectual curiosity