Associate Manager, Clinical Health Services

CVS Health

Telephonic Associate Manager responsible for supervising case management teams and ensuring quality patient care in AHH. Supporting interdisciplinary teams and enhancing service delivery standards.

Posted 5/27/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $88,374 - $190,344 per yearWebsite

About the role

Key responsibilities & impact

Supervision of Case Managers who assess patient needs, evaluate plan of care, monitor effectiveness of care, communicate case objectives and act as patient advocate.
Act as a resource for the Case Managers and support staff.
Maintain a focus on timely customer service for internal and external clients.
Establish professional working relationships with all members of the interdisciplinary team.
Coach and utilize creative strategies that will allow all staff to become better case managers.
Resolve staff issues and communicate information appropriately to the Manager of Case Management.
Identify and address quality issues and participates in quality management activities.
Assist in the preparation of reports that analyze and track quality of service and utilization statistics.

Requirements

What you’ll need

5+ years’ experience as a Registered Nurse with hospital experience; preferably in the specialty
The AHH RN Case manager position requires the nurse to support members across multiple states.
A RN who resides in a compact state is required to have an active multistate license through the Nurse Licensure Compact (NLC)
1+ years’ of case management experience.
Certified Case Manager (CCM) or obtains CCM within 3 years of becoming a supervisor.
Supervisor/Management experience preferred.
Experience with MCG, NCCN and/or Lexicomp preferred.
Experience with MS Office products preferred.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
comprehensive benefits package designed to support physical, emotional, and financial well-being

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementpatient advocacyquality managementreport preparationutilization statisticshospital experiencemultistate nursing license

Soft Skills

supervisioncoachingcommunicationrelationship buildingproblem resolutioncustomer service

Certifications

Registered Nurse (RN)Certified Case Manager (CCM)