Business Consultant, Medicare Strategy

CVS Health

Business Consultant analyzing Medicare Strategy at CVS Health. Establishing KPIs and collaborating on performance improvements.

Posted 5/27/2026full-timeMoon Township • New York, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $60,300 - $159,120 per yearWebsite

About the role

Key responsibilities & impact

Establishes key performance indicators (KPIs) and metrics to track progress, measure performance, and assess niche Medicare Conversion program and Call Center Innovation Lab initiative success.
Implements novel processes (reporting, tracking) to monitor and analyze Connected Contact Center agent performance, Conversion program financial value, and provide insights and recommendations for optimization.
Effectively collaborates with other Cross-Sell Business Analysts and Medicare Conversion program stakeholders to lead process improvement projects within our niche Medicare Conversions documentation, databases, and reporting (MA LIS, SPAP, CSNP, ISNP Conversions).
Identifies opportunities to enhance processes, tools, and methodologies to increase Conversion portfolio performance and value.
Collaborates with our sales team to improve the strategy on for our Medicare Sales programs.
Updates Conversion Program reporting and distributes updated reports to involved Connected Contact Center stakeholders and requestees.
Utilizes multiple reporting channels to maintain member enrollment and financial trackers for all Conversion Programs.
Performs data/statistical analysis on Conversion Program performance to identify actionable opportunities for program improvement.
Develops new reporting and database tools/methodologies to generate insights into Conversion Programs.
Supports Conversions Team initiatives through presentation read-outs, reporting documentation, and status updates to leadership.
Creation of PowerPoint presentations for our executive leadership team.
Expand the use of AI and Automation into our conversion programs.

Requirements

What you’ll need

Working knowledge of problem solving and decision-making skills.
Adept at collaboration and teamwork.
Willingness to learn data integrity and quality skills, as well as data visualizations.
Demonstrated experience using Microsoft Office Suite to solve complex projects or issues.
Prior experience (education, work history, internships) utilizing data to produce analytical insights and solutions.
Advanced skills with Microsoft Excel (formulas, lookups, visualizations, modeling).
Prior experience with statistical and financial analysis (education, work history, internships).
Prior experience (education, work history, internships) in healthcare industry.
Demonstrated success dealing with ambiguity or uncertainty, and ability to learn quickly to understand and solve new problems.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisstatistical analysisfinancial analysisdata visualizationreportingdatabase toolsKPI developmentprocess improvementautomationAI integration

Soft Skills

problem solvingdecision makingcollaborationteamworkadaptabilitylearning agilitycommunicationpresentation skillsinsight generationstakeholder engagement