Senior Manager, Digital Product – Conversational AI Strategy

CVS Health

Product Manager leading AI-driven outreach and rescheduling strategy at Signify Health. Collaborating with cross-functional teams to deliver innovative solutions in the healthcare ecosystem.

Posted 5/22/2026full-timeRemote • Texas • 🇺🇸 United StatesSenior💰 $118,450 - $236,900 per yearWebsite

About the role

Key responsibilities & impact

Architect Signify’s AI Outreach and Rescheduling strategy, including the AI-driven orchestration logic required to capture and re-engage members following a cancelled appointment.
You will leverage Conversational AI (Voice and RCS) to create intelligent, supply-aware re-engagement flows and rigorous evaluation frameworks that maintain care continuity and protect our clinicians' productivity.
Communicate complex concepts, both written and verbally, to influence peers and stakeholders to make decisions or adjust approaches when needed.
Proactively identify user or business needs and recommend innovative solutions.
When necessary, drive tradeoff conversations and negotiate with teams and stakeholders to achieve roadmap objectives.
Deliver incremental user value by having a cross-functional view of the problem.
Develop a clear vision and short term and long-term roadmap with value definitions and measurable output; communicate this roadmap with customers and across the organization.
Observe and interview users across multiple product lines to aggregate and connect their feedback into defined problem statements.
Coordinate dependencies, communicate timelines, and manage stakeholder expectations across departments and product lines.
Understand high-level strategic levers and drivers of the business.
Develop and measure KPIs for the product to define, track and communicate value delivery.
Understand the healthcare industry, key trends, and current news and movement in the market.

Requirements

What you’ll need

Bachelor's degree in business or quantitative field, or an equivalent combination of formal education and experience
7 or more years of professional experience including 5 years of product experience
Strong technical acumen with the ability to lead the integration of AI models into complex business logic.
Ability to dissect complicated technical problems (like intent classification or supply-aware routing), simplify the experience, and innovate on behalf of our members
Experience in Conversational AI or NLP-driven product management, with a proven ability to design and optimize multi-modal user journeys (Voice, SMS, Chat) powered by Large Language Models (LLMs)
A strong track record of delivering products and ensuring customer success
Excellent written and verbal communication skills
Experience collecting, analyzing, and summarizing data from disparate sources in order to drive conclusions and recommendations. When the data isn’t available, you are able to lead the charge to gather it.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI integrationConversational AINLPmulti-modal user journeysLarge Language ModelsKPI developmentdata analysisproblem-solvingproduct managementbusiness logic

Soft Skills

communicationstakeholder managementnegotiationinnovationcross-functional collaborationuser empathystrategic thinkinginfluenceproactive identification of needsvision development

Certifications

Bachelor's degree