Customer Service Representative – Behavioral Health

CVS Health

Customer Service Representative providing advocate care in Behavioral Health at CVS Health. Engaging members through their plan of benefits and educating on resources available.

Posted 5/22/2026full-timeRemote • Idaho, Missouri, Vermont • 🇺🇸 United StatesJunior💰 $17 - $31 per hourWebsite

About the role

Key responsibilities & impact

Creates an emotional connection with our members by understanding and engaging the member to the fullest.
Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member.
Anticipates customer needs.
Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
Explains member's rights and responsibilities in accordance with contract.

Requirements

What you’ll need

1+ years of experience in a healthcare, call center environment.
Experience using Microsoft Office products’ specifically Excel, Outlook, and Word.
Previous Behavioral Health, Medical, or Insurance background.
Experience working from home in a remote role.
High School Diploma or GED.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft ExcelMicrosoft OutlookMicrosoft Word

Soft Skills

emotional connectionaccountabilitytrust buildingcustomer needs anticipation

Certifications

High School DiplomaGED