Senior Analyst, Customizations

CVS Health

Sr. Analyst for Aetna managing plan sponsor customizations for health applications.

Posted 5/20/2026full-timeRemote • Connecticut • 🇺🇸 United StatesSenior💰 $79,310 - $158,620 per yearWebsite

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Partner with account management teams to understand plan sponsor needs, business rules, and customization expectations.
Serve as the primary point of contact for customized Resources for Living (RFL) and Provider Search configurations, ensuring high accuracy and client satisfaction.
Clarify requirements through discovery sessions, documentation reviews, and sponsor-specific use cases.
Translate plan sponsor requests into detailed business requirements, acceptance criteria, and configuration instructions.
Document content, branding elements, links, and experience variations required for custom deployments.
Maintain configuration logs, version history, and standard repeatable processes for ongoing updates.
Configure or oversee configuration of content and branding elements passed through front-end tools into our content management systems.
Validate that customizations render correctly across platforms (web, iOS, Android) and conduct quality checks, review QA environments, and ensure alignment with sponsor expectations.
Work with engineering, UX, product, and QA teams to support enhancements to how customizations are handled within the platform.
Participate in Scrum ceremonies and provide clarification on requirements during development sprints.
Identify opportunities to streamline customization workflows, templates, and tooling.

Requirements

What you’ll need

3–5 years of experience as a Business Analyst, Systems Analyst, or similar role supporting digital products or content-driven experiences.
Strong attention to detail with demonstrated success managing complex client-specific configurations.
Experience translating stakeholder needs into clear requirements, workflows, and acceptance criteria.
Familiarity with content management systems and digital experience platforms (web/mobile).
Experience working in Agile/Scrum environments, including participation in refinement, sprint planning, and testing.
Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders and vice versa.
Strong organizational skills and ability to manage multiple concurrent requests and deadlines.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisrequirements gatheringconfiguration managementquality assuranceAgile methodologyScrumworkflow managementcontent management systemsdigital experience platformsstakeholder management

Soft Skills

attention to detailcommunicationorganizational skillsclient satisfactioncollaborationproblem-solvingadaptabilitytime managementcritical thinkinginterpersonal skills