Case Management Analyst

CVS Health

Transition Coordinator for CVS Health assisting members in Central and North Cook County with community transitions. Providing care coordination and support for healthcare outcomes.

Posted 5/19/2026full-timeRosemont • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $45 per hourWebsite

About the role

Key responsibilities & impact

This position is for a Transition Coordinator for the Transition Team.
The Transition Coordinator will be assigned to Central and North Cook County Nursing Home and SMHRF to meet with ABH-IL members, to assist with transition to the community.
Transition Coordinator utilizes critical thinking and judgment to collaborate and inform the case management process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources.
As a Transition Coordinator, they will assist with transition of the members back to the community from the nursing home.
Identify with members their needs and service needs that may impact member's outcomes.
Coordinates with the RNCM, BHCM, and the rest of care team to ensure interventions are put into place to support members before and after discharge from the nursing home.
Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.
Identifies and escalates quality of care issues through established channels.
Utilizes negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs.
Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
Helps member actively and knowledgably participate with their provider in healthcare decision-making.
Utilizes case management and quality management processes incompliance with regulatory and accreditation guidelines and company policies and procedures.

Requirements

What you’ll need

2 years of Case management and/or discharge planning experience
2 years' experience in behavioral health, social services or human services field
Must reside in Central and North Cook County, IL and surrounding areas
Willing and able to travel up to 75% of their time to meet members face to face in person at nursing home facilities and community locations (Ex - government offices; housing tours etc.) in Central and North Cook County, IL and surrounding areas
Reliable transportation required.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources, based on eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementdischarge planningcare coordinationhealthcare outcomesquality managementnegotiation skillsmotivational interviewingcoachingholistic approachbehavioral health

Soft Skills

critical thinkingjudgmentcollaborationcommunicationinfluencingmember engagementsupporteducationproblem-solvingempowerment