Bilingual Japanese Customer Service Representative

CVS Health

Bilingual Japanese Customer Service Representative providing customer support and resolving inquiries for CVS Health. Working flexible hours in a remote setting with a focus on customer satisfaction and loyalty.

Posted 5/15/2026full-timeRemote • Florida, Idaho, Vermont • 🇺🇸 United StatesJunior💰 $17 - $31 per hourWebsite

About the role

Key responsibilities & impact

Operates as a representative of the company by answering and documenting all incoming contacts to determine their nature while responding to complex calls.
Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty.
Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the member and customer inquiries.
Follows established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry.
Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved.
Performs required training to understand how to use tools available to recall necessary information.

Requirements

What you’ll need

1 year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone.
High-speed internet with the ability to hardwire via ethernet from cable modem to PC.
1 year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications.
Japanese Bi-lingual, must pass a written and verbal assessment.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources, based on eligibility

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecomplex problem resolutiondata evaluationWindows-based applicationsMicrosoft Officeinternet navigationemail applications

Soft Skills

communicationcustomer satisfactionrespectkindnessteam collaboration

Certifications

Japanese Bi-lingual certification