Client Service Director

CVS Health

Client Service Director managing a team responsible for client account retention and growth at CVS Health. Overseeing service execution and developing talent while enhancing customer satisfaction.

Posted 5/14/2026full-timeAtlanta • Florida, North Carolina, South Carolina, Tennessee • 🇺🇸 United StatesLead💰 $68,000 - $158,304 per yearWebsite

About the role

Key responsibilities & impact

Leads and manages an Account Executive team responsible for building strong personal and collaborative partnerships
Executes retention and grow the book strategy for a book of business
Provides oversight, training, and direction to the account team
Ensures consistent service to constituents by monitoring performance measures
Attracts, selects, and retains high-caliber, diverse talent.
Develops, motivates, evaluates, and coaches staff on work procedures
Continually looks for opportunities to increase customer/broker satisfaction and team efficiency
Assists with the organization of all activities related to product training and development seminars

Requirements

What you’ll need

7+ years of Self-funded health care experience
7-10 years sales and/or account management experience in health care
Current Health & Life license
Previous client management experience with carrier, TPA or account management with broker experience
History of successful client account retention rate and revenue growth
Experience with large National size clients is a plus
Ability to travel as needed.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementclient managementsales strategycustomer satisfactionperformance monitoringtalent retentiontraining and developmentrevenue growthproduct training

Soft Skills

leadershipteam managementcoachingmotivationcollaborationorganizational skillscommunicationproblem-solvinginterpersonal skills

Certifications

Health & Life license