Member Engagement Customer Service Coordinator – Spanish Speaking

CVS Health

Customer Service Coordinator in CVS Health managing member engagement and appointment scheduling for healthcare. Requires bilingual English/Spanish and strong organizational skills.

Posted 5/9/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $28 per hourWebsite

About the role

Key responsibilities & impact

Make outbound calls to members and medical facilities
Schedule Primary Care Physician (PCP) appointments
Coordinate communication between members, clinicians, and doctors’ offices
Present a positive, professional demeanor to clients, health plan members, clinicians, and colleagues
Use multiple internal and external systems to schedule member appointments and ensure smooth communication between members, providers, and Signify
Assist health plan members with connecting to a PCP following a health assessment
Meet department goals for quality, customer service, and productivity (for example, number of calls, appointments scheduled, attendance, and quality targets) in an office or remote environment
Follow and accurately utilize regulated and client-approved scripts, as well as internal scripts and processes
Document all member interactions thoroughly and maintain accurate notes and records
Support warm transfers to and from clinicians, doctors’ offices, and other call center representatives
Follow departmental procedures when communicating with members, clinicians, and physician offices
Perform additional tasks as requested by Management
Support business needs by handling inbound calls, manual outbound calls, and outbound calls initiated by the telephony system
Serve as a subject matter expert for peers, including side-by-side coaching and assisting with training new or fellow employees
Accept and respond appropriately to constructive feedback
Work overtime and participate in on-call rotations as requested
Protect the security and privacy of all protected health information (PHI) accessed during normal work activities

Requirements

What you’ll need

Previous appointment scheduling and/or call center experience (inbound and/or outbound) required
Intermediate skills in Microsoft Office, particularly Excel
Fluency in speaking, reading, and writing English; bilingual English/Spanish is a plus
Proven ability to prioritize and multi-task in a fast-paced environment
Ability to work a set, consistent schedule
Strong critical thinking, analytical, and accurate data entry skills

Benefits

Comp & perks

medical coverage
dental coverage
vision coverage
paid time off
retirement savings options
wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

appointment schedulingcall center experiencedata entryMicrosoft OfficeExcelcritical thinkinganalytical skills

Soft Skills

communicationcustomer servicemulti-taskingprioritizationprofessional demeanorcoachingconstructive feedback