Case Management Analyst

CVS Health

Care Coordinator role focusing on health management for dual eligible populations at CVS Health. Collaborate with care teams to manage care for members in various states.

Posted 5/9/2026full-timeRemote • Maine, Massachusetts, Missouri, New York, Ohio, Pennsylvania, Virginia, West Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $45 per hourWebsite

About the role

Key responsibilities & impact

Conduct the annual Health Risk Survey to support needs identification for the member’s Individual Plan of Care.
Inform the assigned care manager of newly identified health/safety risks or service needs
Complete care coordination activities delegated by the care manager within an established timeframe.
inform the assigned care manager and/or associate manager of any identified quality of care issues.
Passionately support the member’s care coordination needs and drive solutions to address those needs.
Use problem-solving skills to find alternative contact information for members who are unreachable by care management.
Employ motivational interviewing techniques to maximize member engagement and promote lifestyle changes for optimal health.
Adhere to case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies.

Requirements

What you’ll need

2+ years in behavioral health, social services, or a related field relevant to the program focus
Proficient in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams)
Access to a private, dedicated workspace to fulfill job requirements effectively.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

problem-solvingmotivational interviewingcare coordinationmember engagementquality of care awareness