Senior Manager – RunOps

CVS Health

Senior Manager leading CVS Health’s PBM-IT Service Delivery team to optimize application performances and reliability. Focused on incident management, operational excellence, and team development.

Posted 5/9/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $130,295 - $260,590 per yearWebsite

About the role

Key responsibilities & impact

Execute the enterprise SRE strategy, including SLOs, SLIs, error budgets, and reliability roadmaps.
Establish reliability standards and practices across the applications, backend services, APIs, data platforms, and AI workloads.
Drive a culture of reliability-by-design and operational excellence across engineering teams.
Lead adoption of AIOps capabilities for proactive issue detection, alert noise reduction, and predictive failure prevention.
Partner with the AI Platform team to integrate LLMs and ML models into operational workflows (log summarization, anomaly detection, remediation).
Own enterprise observability strategy across metrics, logs, traces, and user experience monitoring.
Lead enterprise incident response, escalation, and post-incident learning (blameless postmortems).

Requirements

What you’ll need

Bachelor's degree in Computer Science or equivalent work experience required, one additional year of experience is required for each year of college not attained.
10+ or more years of production support or service delivery experience.
Experience working with a managed services vendor.
ITIL Qualified & Expert knowledge of ITIL disciplines.
Experience managing 3rd parties and 3rd party delivered services.
Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SRE strategySLOsSLIserror budgetsAIOpsLLMsML modelsobservabilityincident responsepost-incident learning

Soft Skills

operational excellencereliability-by-designleadershipcollaboration

Certifications

ITIL QualifiedITIL Expert