Analyst, Case Manager

CVS Health

Analyst, Case Manager enhancing healthcare outcomes for members by providing appointment assistance and benefits education at CVS Health. Collaborating with case managers and clinical teams to optimize care planning.

Posted 5/9/2026full-timeIllinois • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $45 per hourWebsite

About the role

Key responsibilities & impact

Utilizes critical thinking and judgment to collaborate and inform the case management process.
Facilitates appropriate healthcare outcomes for members by providing assistance with appointment scheduling.
Identifies and assists with accessing benefits and education for members through the use of care management tools and resources.
Conducts comprehensive evaluation of member’s needs/eligibility and recommends an approach to case resolution.
Coordinates and implements assigned care plan activities and monitors care plan progress.
Consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives.
Identifies and escalates quality of care issues through established channels.
Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes.

Requirements

What you’ll need

2+ years experience in Behavioral Health, Social Services or appropriate related field equivalent to program focus.
Must be willing and able to travel 10% of the time in the area you live in Illinois.
Reliable transportation required.
Must have 2+ years of experience of electronic documentation experience and Microsoft Office applications.

Benefits

Comp & perks

medical coverage
dental coverage
vision coverage
paid time off
retirement savings options
wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementcomprehensive evaluationcare management toolselectronic documentationappointment scheduling

Soft Skills

critical thinkingjudgmentcollaborationinfluencing skillsmotivational interviewingmember engagement