Senior Manager, Tech Client Services

CVS Health

Senior Manager, Tech Client Services at CVS Health focused on process improvement and operational readiness. Leading team to drive efficiencies and enhance colleague engagement in technology enablement.

Posted 5/9/2026full-timeRemote • Texas • 🇺🇸 United StatesSenior💰 $75,400 - $165,954 per yearWebsite

About the role

Key responsibilities & impact

Own and continuously improve operating processes to ensure predictable, repeatable, and scalable execution.
Evaluate and establish improvements in work intake and workflows to reduce manual effort and rework.
Identify and drive automation opportunities that eliminate recurring work and reduce operational burden.
Develop and coach team members to strengthen ownership, decision-making, and resilience during peak periods.
Improve colleague engagement by simplifying processes, clarifying ownership, and reducing ambiguity across teams.

Requirements

What you’ll need

7+ years of overall work experience with a concentration in client facing, operational or technology enablement role(s)
Proven experience leading complex, cross-functional operational initiatives
Demonstrated ability to redesign processes and drive automation at scale
Strong executive communication and data storytelling skills
Experience partnering with Product and Engineering organizations
Track record of developing leaders and improving team engagement through systems and clarity.
Bachelor’s degree required. Equivalent work experience is considered in lieu of degree.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
additional resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process improvementautomationworkflow optimizationdata storytellingcross-functional initiativesoperational initiativesclient facing experiencetechnology enablement

Soft Skills

leadershipcoachingdecision-makingresiliencecommunicationteam engagementownershipclarity

Certifications

Bachelor’s degree