Client Experience Manager

CVS Health

Pharmacy Benefit Management Client Experience Manager at CVS Health focusing on client and member support. Responsibilities include plan changes, reporting, and claims issues resolution.

Posted 5/7/2026full-timeMinnesota, Mississippi, Montana, North Carolina, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $46,988 - $122,400 per yearWebsite

About the role

Key responsibilities & impact

Perform and support plan changes
Perform ID card facilitation
Complete necessary reporting (scheduled, ad-hoc)
Conduct inbound phone calls
Complete assigned invoices and group terminations
Complete documentation requests
Serve throughout the implementation process
Facilitate and participate in external-facing meetings
Oversee prior authorization and accessibility processes
Conduct inbound phone calls for member support
Oversee resolution of claims issues
Perform manual eligibility adds and terminations
Service warranties as assigned

Requirements

What you’ll need

5+ years of experience in a pharmacy, PBM, or insurance setting
Travel up to 25% of time within the continental United States
Certified Pharmacy Technician (preferred)
Basic awareness of problem solving and decision-making skills
Previous experience with Salesforce (preferred)
Bachelor’s degree (preferred)
High school diploma or GED (required)

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

reportingeligibility managementclaims resolutioninvoice processingdocumentation managementphone support

Soft Skills

problem solvingdecision makingcommunicationcustomer service

Certifications

Certified Pharmacy Technician