Manager, Patient Fulfillment Journey

CVS Health

Own outbound messaging strategy and execution for prescription order fulfillment disruptions. Collaborate cross-functionally ensuring timely communication and resolution for patient prescriptions at CVS Health.

Posted 5/7/2026full-timeRhode Island • 🇺🇸 United StatesMid-LevelSenior💰 $66,330 - $145,860 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the end-to-end strategy and execution for outbound messaging related to order disruptions and fulfillment friction
Translate disruption scenarios into clear, accurate, patient-friendly messages across channels (e.g., SMS, app push, email) that ensure a consistent experience
Partner cross-functionally (e.g., Technology, Operations, Pharmacy, Legal/Compliance) to identify friction points, define requirements, and drive fixes
Establish measurement frameworks and operating cadences to monitor message performance, prioritize new messaging needs and logic changes, and continuously optimize
Support time-sensitive disruption scenarios and executive escalations during business hours by investigating issues, clarifying patient impact, and driving resolution in partnership with key stakeholders

Requirements

What you’ll need

Experience owning a program or product area end-to-end—shaping the problem, setting a roadmap, and driving delivery through to measurable outcomes
Strong ability to translate complex operational or technical scenarios into clear, actionable messaging
Ability to make data-driven decisions, including defining success metrics, interpreting performance, and adjusting based on outcomes
Proven cross-functional leadership skills—able to align stakeholders and drive action without relying on escalation
Strong written communication skills and high standards for quality and accuracy.
Experience in healthcare, pharmacy, or other regulated environments (Preferred)
Familiarity with outbound messaging platforms and experimentation (segmentation, A/B testing) (Preferred)
Analytics fluency (e.g., SQL) to pull data, validate hypotheses, and measure messaging impact (Preferred)
Experience improving operational workflows tied to customer/patient communications (Preferred)

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data-driven decision makingsuccess metrics definitionperformance interpretationanalytics fluencySQLA/B testingoutbound messagingoperational workflow improvementmessage performance measurementpatient communication

Soft Skills

cross-functional leadershipwritten communicationstakeholder alignmentproblem shapingroadmap settingactionable messagingclarity in communicationquality standardsinvestigative skillsresolution driving