Tech, RX Call Center

CVS Health

Pharmacy Technician supporting Aetna Medicare Advantage members through outbound calls for medication adherence, troubleshooting issues, and ensuring patient satisfaction. Engaging with patients to manage their medication needs effectively.

Posted 5/6/2026full-timeRemote • Alaska, Arizona, Florida, Idaho, Illinois, Maine, New Mexico, North Carolina, Ohio, Tennessee, Texas, Utah, Vermont, Washington • 🇺🇸 United StatesJunior💰 $17 - $28 per hourWebsite

About the role

Key responsibilities & impact

Conduct outbound calls to patients that qualify for adherence-based programs, ensuring timely and consistent communication
Address patient concerns, troubleshoot issues, and provide appropriate resolutions, ensuring patient satisfaction and program success
Identify clinical support needs and escalate calls to Pharmacists on the team to further discuss concerns
Use CVS Procedures and guidelines to handle patient prescription requests within HIPAA guidelines
Utilize computer systems, software, and databases to accurately record patient information and interactions
Maintain confidentiality and adhere to all relevant patient privacy regulations and company policies during all interactions and data handling processes
Collaborate with cross-functional teams to identify areas for program improvement
Identify and communicate issues to senior level staff as appropriate

Requirements

What you’ll need

Resident of Alaska, Arizona, Florida, Idaho, Illinois, Maine, New Mexico, North Carolina, Ohio, Tennessee, Texas, Utah, Vermont or Washington due to regulatory compliance
Active Pharmacy Technician license in state of residence
Ability to obtain Florida Registered Pharmacy Technician license through application and fee
1+ year(s) of experience in retail healthcare, preferably in a high-volume call center
Minimum of one consecutive year experience in customer service
Ability to maintain a consistent, reliable, and stable internet connection

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Pharmacy Technician licensepatient communicationtroubleshootingHIPAA compliancedata recordingprogram improvementcustomer service

Soft Skills

patient satisfactionconfidentialitycollaborationissue identificationcommunication

Certifications

Active Pharmacy Technician licenseFlorida Registered Pharmacy Technician license