Customer Service Representative, Bilingual – Spanish

CVS Health

Bilingual Customer Service Representative assisting Spanish-speaking customers with their benefits and claims. Provides high-quality support while resolving inquiries and ensuring customer satisfaction.

Posted 5/6/2026full-timeRemote • Florida, Ohio, Texas, Vermont, Virginia, West Virginia • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Actively listen and be an advocate for customers, understand their needs and provide guidance and support
Resolve customer inquiries and issues efficiently while documenting all interactions
Educate customers about available resources and assist them in navigating their options
Anticipate customer needs and provide proactive solutions to enhance satisfaction
Collaborate with team members and other departments to address service issues and improve outcomes
Document all customer correspondence and maintain confidential records of patient information
Follow policies, procedures, and the CVS/Aetna Code of Conduct

Requirements

What you’ll need

6+ months of customer service experience
Basic computer skills
Bilingual in Spanish and English as certified by a language assessment

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicedocumentationbasic computer skills

Soft Skills

active listeningadvocacyproblem-solvingcommunicationcollaborationproactive solutionscustomer satisfaction

Certifications

bilingual certification