Medicare Product Operations Analyst

CVS Health

Operations Analyst ensuring high‑quality Medicare vendor call center performance. Evaluating call quality, supporting resolution, and improving vendor communication to members.

Posted 5/6/2026full-timeHartford • Connecticut • 🇺🇸 United StatesMid-LevelSenior💰 $43,888 - $93,574 per yearWebsite

About the role

Key responsibilities & impact

Monitor and evaluate vendor call center interactions by listening to calls
Ensure Medicare supplemental benefits are accurately explained to members
Provide actionable feedback to vendor partners
Track, document, and report quality and performance trends
Support departmental goals related to process controls
Identify operational gaps and process improvement opportunities
Research and resolve identified call center concerns
Take ownership in delivering an exceptional member‑centered experience
Support additional implementation or operational initiatives

Requirements

What you’ll need

3+ years of Medicare customer service experience
3+ years of experience researching and analyzing member issues
Strong interpersonal skills
Excellent written and verbal communication skills
Strong time management and prioritization abilities
Self‑starter with a positive approach
Ability to flexibly support multiple vendors
Proficiency with Microsoft Office tools (Excel, Word, Outlook)
Highly organized, detail‑oriented
Proven analytical skills
Demonstrated commitment to customer service

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources, based on eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Medicare customer serviceresearching member issuesanalyzing member issuesprocess improvementquality trackingperformance reportingcall center evaluationvendor managementoperational gap identificationprocess control

Soft Skills

interpersonal skillswritten communicationverbal communicationtime managementprioritizationself-starterpositive approachorganizational skillsdetail-orientedanalytical skills