Senior Business Analyst

CVS Health

Senior Business Analyst at CVS Health collaborating with teams to streamline operations and improve processes. Involves analyzing business processes and managing escalations as needed.

Posted 5/6/2026full-timeRemote • Minnesota, New York, Vermont • 🇺🇸 United StatesSenior💰 $46,988 - $122,400 per yearWebsite

About the role

Key responsibilities & impact

close collaboration with internal stakeholders and external service partners to support streamlined business operations and effective communication
analyzing and streamlining existing business processes
managing escalations and coordinating with stakeholders during outages or technical issues
creating and maintaining policy and procedure documentation
navigating SharePoint
supporting user acceptance testing (UAT) for enhancements related to member and provider communications
periodic support for Role Based Access Control including reviewing access tickets and gathering information for SOC audits
performing reconciliations, organizing audits, and working with internal and external auditors to maintain compliance and prevent process gaps

Requirements

What you’ll need

3-5 years of relevant professional experience supporting business operations, process improvement, and cross-functional collaboration
Strong communication and organizational skills
Ability to manage escalations and technical issues
Business process analysis and improvement
Policy and procedure documentation
Audit support and reconciliation expertise
Knowledge of SOC 1/SOC 2 audits and access reviews
Claims processing knowledge
Bachelor's degree in Business Administration, Finance, Economics, Management, Information Systems, or a related field preferred or relevant experience.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
comprehensive benefits package

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business process analysisprocess improvementpolicy documentationprocedure documentationaudit supportreconciliationuser acceptance testingRole Based Access ControlSOC 1 auditSOC 2 audit

Soft Skills

communicationorganizational skillscollaborationescalation management