Analyst, Case Management

CVS Health

Care Coordinator providing exceptional care to dual eligible populations for CVS Health. Collaborating with teams to meet complex healthcare needs and support overall wellbeing.

Posted 5/5/2026full-timeRemote • Connecticut, Florida, Ohio, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $45 per hourWebsite

About the role

Key responsibilities & impact

Conduct the annual Health Risk Survey to support needs identification for the member’s Individual Plan of Care.
Inform the assigned care manager of newly identified health/safety risks or service needs
Complete care coordination activities delegated by the care manager within an established timeframe.
inform the assigned care manager and/or associate manager of any identified quality of care issues.
Passionately support the member’s care coordination needs and drive solutions to address those needs.
Use problem-solving skills to find alternative contact information for members who are unreachable by care management.
Employ motivational interviewing techniques to maximize member engagement and promote lifestyle changes for optimal health.
Adhere to case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies.

Requirements

What you’ll need

2+ years in behavioral health, social services, or a related field relevant to the program focus
Proficient in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams) and capable of utilizing these tools effectively in the CM Coordinator role
Access to a private, dedicated workspace to fulfill job requirements effectively

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources, based on eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

problem-solvingmotivational interviewingcare coordinationmember engagementquality of care awareness