Senior Operations Manager

CVS Health

Senior Operations Manager overseeing operations strategy and execution at CVS Health. Managing operations teams to improve efficiency and effectiveness across clinician networks.

Posted 5/5/2026full-timeWork from Home • Texas • 🇺🇸 United StatesSenior💰 $75,400 - $165,954 per yearWebsite

About the role

Key responsibilities & impact

Analyzes workload patterns, forecast resource needs, and make recommendations for adjustments or enhancements at the regional level
Monitors and leads strategy on operational performance metrics and key performance indicators (KPIs) to assess the efficiency and effectiveness of operations
Manages direct reports to identify and solution for opportunities for process improvement within the operations support functions through workflow analyses
Addresses escalated customer or client concerns, investigates operational incidents, and works with relevant stakeholders to identify root causes and implement corrective actions
Establishes and enforces compliance guidelines and quality control processes including implementing quality assurance programs
Drives initiatives, implements process improvement initiatives, and measures the impact of changes to improve operational compliance across cross-functional stakeholders
Facilitates effective communication across regional operations support teams and with other stakeholders
Fosters a culture of continuous improvement within the operations team by encouraging innovation, gathering feedback from employees, and implementing initiatives to enhance operational effectiveness and customer satisfaction
Accountable for ongoing training and skill development to ensure all team members are fully versed and compliant within their respective roles

Requirements

What you’ll need

7-10 years work experience, to include minimum 2 years of management experience
Adept at execution and delivery (planning, delivering, and supporting) skills
Adept at business intelligence
Adept at problem solving and decision making skills
Adept at collaboration and teamwork
Adept at growth mindset (agility and developing yourself and others) skills
Excellent organization skills
Prior healthcare experience

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources, based on eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business intelligenceprocess improvementworkflow analysisquality assuranceoperational performance metricskey performance indicatorsresource forecastingcompliance guidelinestraining and skill developmentcustomer satisfaction

Soft Skills

problem solvingdecision makingcollaborationteamworkcommunicationorganizational skillsleadershipinnovationagilitycontinuous improvement