Customer Service Representative

CVS Health

Customer Service Representative assisting healthcare customers with inquiries and claims. Advocate for customers while delivering a high level of customer satisfaction through respectful interactions.

Posted 5/5/2026full-timeRemote • Ohio, Texas, Virginia, West Virginia • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Actively listen and be an advocate for customers, understand their needs and provide guidance and support
Resolve customer inquiries and issues efficiently while documenting all interactions
Educate customers about available resources and assist them in navigating their options
Anticipate customer needs and provide proactive solutions to enhance satisfaction
Collaborate with team members and other departments to address service issues and improve outcomes
Document all customer correspondence and maintain confidential records of patient information
Follow policies, procedures, and the CVS/Aetna Code of Conduct

Requirements

What you’ll need

6+ months of customer service experience
Basic computer skills
Must be able to work until 8:00pm, EST
1+ years of customer service experience in a contact center environment preferred
1+ years of claims, provider, dental, medical or other related healthcare experience preferred
Microsoft office experience preferred
High School Diploma, GED, or equivalent experience

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
ongoing coaching and mentoring support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceclaims processingprovider supportdental experiencemedical experiencebasic computer skillsMicrosoft Office

Soft Skills

active listeningadvocacyproblem-solvingcommunicationcollaborationproactive solutionscustomer satisfaction

Certifications

High School DiplomaGED