Field Sales Representative

CVS Health

Hybrid Field Sales Representative managing sales growth and member relationships in Aetna IVL Medicare product portfolio. Engaging with customers via field sales and call center activities.

Posted 5/3/2026full-timeFlorida • 🇺🇸 United StatesJuniorMid-Level💰 $47,788 - $81,090 per yearWebsite

About the role

Key responsibilities & impact

Managing sales growth by building a book of business leveraging field sales marketing activity and telesales programs
Sell, cross-sell, up-sell, and retain through the use of the Aetna IVL Medicare product portfolio
Deploy an operating model that supports 3 days in the field and 2 days in a call center queue
Own the member relationship throughout the year and be the primary contact for member inquiries, including but not limited to, any questions related to plan benefits, product, and services offerings
Resolving any issues with respect to the utilization of the product
Document in the hybrid field sales integrated tech stack the call interactions, COIs, and lead management protocols with new and existing members
Develop, continuously train, and learn new sales skills to support best in class customer acquisition metrics, sales goals, and other KPIs meant to drive complaint and quality sales
Accountable for telesales/field sales achievement of quality, sales effectiveness, retention, secret shopper initiatives, and state, federal, and CMS requirements for Medicare sales agents and programs

Requirements

What you’ll need

4-year college degree or 1 to 2 years’ experience of selling multiple Medicare products (i.e., Medicare Advantage, Medicare Supplement)
Life & Health insurance license is not required to be employed. It is required to obtain the license within 60 days from the employment start date
Active use of computer for carrying out daily job activities
Ability to multi-task while talking on the phone
Excellent communication and listening skills
Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers (i.e. “Customer is always right” attitude)
Adaptable to high pressure, achievement-oriented environment
Drive to build, manage, and grow a book of business and become successful entrepreneur
High level of computer proficiency including, but not limited to, Microsoft Office package
Ability to quickly perform basic mathematical operations w/out use of calculator

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources, based on eligibility

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Medicare AdvantageMedicare Supplementsales skillscustomer acquisition metricssales goalsKPIlead managementtelesalesfield salesmathematical operations

Soft Skills

communication skillslistening skillsself-starterpositive attitudeemotional controladaptabilitymulti-taskingcustomer serviceentrepreneurial mindsetachievement-oriented

Certifications

Life & Health insurance license