Knowledge Content Specialist

CVS Health

Knowledge Content Specialist at CVS Health responsible for developing and governing high-quality knowledge content. Collaborating with SMEs and managing content initiatives.

Posted 5/3/2026full-timeRemote • California, Connecticut, Mississippi, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $46,988 - $112,200 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Serve as the primary author and owner for knowledge articles, job aids, decision trees, and visual decision flows supporting frontline operations.
Translate complex policy, regulatory, and operational changes into concise, plain‑language content that is accurate, compliant, and actionable.
Lead content initiatives using project management best practices, including scoping work, developing project plans, defining milestones, managing timelines, and identifying risks and mitigation strategies.
Manage version control, approvals, and timely content updates in alignment with content governance standards and audit requirements.
Apply information design standards to ensure consistency, readability, and usability across all knowledge assets.
Create and maintain visual artifacts such as decision flows, quick reference cards, and job aids to support efficient frontline decision‑making.
Monitor content quality and effectiveness through routine reviews, audits, and frontline feedback; identify knowledge gaps and implement improvements.
Communicate project status, risks, dependencies, and deliverables to stakeholders, ensuring clarity of roles, expectations, and outcomes.
Collaborate with Training and operational partners to support reinforcement materials, learning integration, and adoption of knowledge content.
Apply continuous improvement practices to enhance content processes, tools, and methodologies, driving efficiency, scalability, and quality.

Requirements

What you’ll need

5+ years' experience in customer service, call center, or healthcare industry
3-5 years experience developing and delivering training curriculum
Project Management Professional (PMP) certification or equivalent experience.
Demonstrated ability to translate complex, regulated information into clear, concise, frontline‑ready written content.
Working knowledge of project management principles, including planning, execution, prioritization, risk identification, and stakeholder communication.
Strong problem‑solving and decision‑making skills with exceptional attention to detail and accuracy.
Proven experience collaborating with subject matter experts and cross‑functional partners.
Ability to manage multiple priorities and deliver high‑quality work in a fast‑paced environment.
Strong discipline in version control, documentation standards, and content governance.
Proficiency in information design and use of visual artifacts to enhance comprehension and decision‑making.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
comprehensive benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

content developmentproject managementinformation designversion controlcontent governancetraining curriculum developmentrisk identificationstakeholder communicationvisual artifacts creationcontent quality monitoring

Soft Skills

problem-solvingdecision-makingattention to detailcollaborationtime managementcommunicationadaptabilitycontinuous improvementorganizational skillsclarity in writing

Certifications

Project Management Professional (PMP)