Principal AIOps Engineer

CVS Health

Principal AIOps Engineer at CVS Health focusing on modernizing IT operations through observability and machine learning. Leading strategy and integrations to improve operational efficiency.

Posted 4/30/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesLead💰 $144,200 - $288,400 per yearWebsite

Tech Stack

Tools & technologies

CloudDistributed SystemsDNSGrafanaITSMLinuxPrometheusPythonServiceNowSplunkTCP/IP

About the role

Key responsibilities & impact

Lead the AIOps strategy, roadmap, and operating model to measurably improve MTTR, alert quality, and operational efficiency
Own the observability-to-AIOps pipeline and drive standardization of telemetry, service health models, and actionable alerting
Design and implement event intelligence: correlation, deduplication, suppression, anomaly detection, incident clustering, and probable-cause analysis
Advise operations, service owners, and leadership stakeholders; lead change enablement, adoption, and value measurement for AIOps
Develop ServiceNow-centric AIOps integrations: event ingestion, alert-to-incident policies, enrichment, assignment/routing
Establish governance for operational AI in partnership with security, compliance, and operations
Build and operationalize agentic AI workflows for incident triage and resolution
Enable closed-loop automation and self-healing by connecting AIOps detections to orchestrated actions
Partner with NOC/SOC, infrastructure, and application owners to onboard services into AIOps
Create enablement materials and coach teams on AIOps practices, agentic AI usage, and responsible automation

Requirements

What you’ll need

10+ years of experience in SRE, production operations supporting highly available services
Proven technical leadership: ability to set direction, lead cross-team initiatives, and advise stakeholders through architecture reviews
Strong programming/scripting skills (Python preferred) and experience building automation, integrations, and APIs
Experience integrating observability platforms and event sources across hybrid environments (cloud/on-prem) and operating production-grade monitoring/event management at scale
Strong ServiceNow experience as an ITSM system of record
Ability to build and operate integrations at scale (REST, webhooks, event management) to support automation and auditability
Automation & Integration Engineering: Python (preferred) for automation and data/ML pipelines
Experience building integrations, services, and operational tooling
AIOps, ITSM/ITOM (ServiceNow) & Agentic AI Ecosystem: Observability: Prometheus/Grafana, OpenTelemetry, ELK/Splunk/Datadog (or equivalent)
Strong Linux and networking fundamentals (TCP/IP, DNS, TLS, load balancing) and ability to troubleshoot distributed systems end-to-end
Excellent communication skills.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources, based on eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AIOpsPythonautomationintegrationsAPIsobservabilityevent managementServiceNowLinuxnetworking

Soft Skills

technical leadershipcommunicationstakeholder advisingchange enablementcoachingcross-team collaborationvalue measurementincident triageproblem-solvingoperational efficiency