Senior Analyst, Health Coach Wellness

CVS Health

Health Coach providing telephonic support to Medicare members for medication adherence and health education. Engaging with members to promote optimal health outcomes while overcoming barriers in healthcare access.

Posted 4/30/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSenior💰 $46,988 - $102,000 per yearWebsite

About the role

Key responsibilities & impact

The Health Coach telephonically outreaches our Medicare population to improve medication adherence and/or HEDIS diabetes and blood pressure control
Provides education and addressing any barriers to adherence by utilizing the member's benefits
Assessment of Members: Through motivational interviewing and the use of various tools, uses healthcare knowledge and experience of health risk behaviors to conduct evaluation of member's health status
Utilizes influencing/motivational interviewing skills to ensure member engagement and discern health needs
Partners with members to identify opportunities for integration into available internal/external programs
Provides coaching, information and support to empower the member to make ongoing independent healthy healthcare choices
Interprets and utilizes guidelines/criteria to positively impact members health
Helps member actively and knowledgably participate with their provider in healthcare decisions
Applies judgment to incorporate strategies designed to reduce risk factors and barriers

Requirements

What you’ll need

1-3 years Microsoft Office
3-5 years practice experience-- Renal, Diabetes, Hypertension, Primary Care/Geriatric, Oncology
Managed Care and Medicare experience
Healthcare licensure and/or certifications (RN, LPN, MSW, LCSW, CDE etc) highly preferred
5 years practice experience-- Renal, Diabetes, Hypertension, Primary Care/Geriatric, Oncology
Previous telephonic coaching, education or case management experience
Excellent computer skills including MS Office applications
Independent worker
Excellent time manager
Excellent analytical and problem solving skills
Effective communications, organizational, and interpersonal skills, Bilingual a plus
Demonstrated ability to communicate, problem solve, and work effectively with people, use good judgment in challenging situations
Experience in facilitating client positive behavioral change
Background in motivational interviewing, active listening skills.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

motivational interviewinghealth risk assessmenttelephonic coachingcase managementanalytical skillsproblem solvinghealthcare knowledgebehavioral change facilitationMicrosoft Officehealthcare licensure

Soft Skills

effective communicationorganizational skillsinterpersonal skillsindependent workertime managementjudgmentactive listeningmember engagementsupport and empowermentbarrier identification

Certifications

RNLPNMSWLCSWCDE