Senior Analyst, Project Manager

CVS Health

Senior Analyst, Project Manager optimizing call center operations and supporting strategic initiatives at CVS Health. Focus on performance metrics, onboarding, and financial operations management.

Posted 4/28/2026full-timeRemote • Idaho, Ohio, Texas • 🇺🇸 United StatesSenior💰 $46,988 - $122,400 per yearWebsite

About the role

Key responsibilities & impact

Optimizing operational efficiency and supporting strategic initiatives across the Call Center and Business Support teams.
Analyzing queue performance and staffing metrics to ensure service level targets are met.
Managing onboarding and administrative processes for contingent workers.
Collaborating with internal stakeholders to drive priority projects to completion.
Supporting financial operations through invoice tracking and coding validation, contributing to accurate and timely billing processes.

Requirements

What you’ll need

Minimum of 5-6 years Call Center management experience specific to queue and administrative oversight.
Prioritization and organizational skills must be strong in order to manage assigned, time sensitive requests.
High professionalism to interact with clients, internal departments, and vendors.
Responsiveness to inquiries within established turnaround times.
Bachelor’s Degree in business/health administration preferred.
2-3 project management background.
Medical billing and coding certification.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
comprehensive benefits package designed to support well-being

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

queue performance analysisstaffing metrics analysisinvoice trackingcoding validationproject management

Soft Skills

organizational skillsprioritizationprofessionalismresponsivenesscollaboration

Certifications

medical billing and coding certification