Senior Medicare Telesales Implementation Manager

CVS Health

Implementation Manager coordinating Medicare Telesales initiatives across various operations. Collaborating with stakeholders and managing project oversight for process optimization and compliance.

Posted 4/28/2026full-timeRemote • Arizona, Florida, New York, Pennsylvania, Rhode Island • 🇺🇸 United StatesSenior💰 $82,940 - $182,549 per yearWebsite

About the role

Key responsibilities & impact

play an instrumental role in helping to strengthen our Medicare Telesales organization
responsible for coordinating and implementing all initiatives through end-to-end program oversight across Internal and Vender Telesales operations
coordinate cross functionally to ensure processes are implemented to achieve key performance expectations
present and consult with mid and senior management on business trends to develop new and enhanced processes
track all business activities pertaining to the Internal and Vender Telesales program for further optimization
analyze progress of initiatives to implementation
coordinate routine review of business processes and suggest new strategies based on risk and opportunities
ensure all processes for Internal and Vender Telesales are appropriately documented and up to date for reference across Telesales
maintain appropriate documentation of all initiatives
manage multiple projects including the development, implementation, and closure for assigned projects
cascade all related meetings across functions
prepare project status reports, presentations and meeting minutes, where applicable
set and maintain expectations with key stakeholders with respect to ownership, progress, etc.
demonstrate clear understanding or legal and privacy requirements for Medicare Telesales business.

Requirements

What you’ll need

7+ years of related work experience
2+ years of Medicare experience
4+ years of call center operations experience
Adept at execution and delivery (planning, delivering, and supporting)
Adept at problem solving, attention to detail and decision making skills
Adept at collaboration and teamwork
Strong written and verbal skills. Ability to present information to small and, at times, large audiences.
Ability to simultaneous manage multiple partners, task and deadlines.
Ability to multi-task, complete task without direct supervision, and function in a dynamic, fast-paced environment.
Experience establishing and maintaining relationships with individuals at all levels of the organization
Healthcare experience

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
comprehensive benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program oversightbusiness process optimizationproject managementdata analysisdocumentation managementperformance trackinginitiative implementationrisk assessmentstrategy developmentcall center operations

Soft Skills

problem solvingattention to detaildecision makingcollaborationteamworkwritten communicationverbal communicationpresentation skillsmulti-taskingrelationship building