Senior Customer Service Representative

CVS Health

Customer Service Representative handling customer inquiries for Meritain Health, an Aetna/CVS affiliate. Focused on Fully Insured or High Profile role addressing claims status, benefits, and eligibility inquiries.

Posted 4/28/2026full-timeRemote • Idaho, Minnesota, Texas • 🇺🇸 United StatesSenior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Handle customer service inquiries for Fully Insured or High Profile role
Address problems via telephone, internet or written correspondence
Maintain department established performance metrics
Work together as a team and apply the Aetna Core Values in day-to-day operations

Requirements

What you’ll need

1+ years of customer service experience
Experience in a metric based environment
Proficiency with full suite of Microsoft Applications
Comfortability utilizing search engines
Excellent multi-tasking skills
Ability to Effectively Communicate

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources, based on eligibility

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicemetric based environmentMicrosoft Applicationssearch engines

Soft Skills

multi-taskingeffective communicationteamwork