Customer Service Representative, Spanish Bilingual

CVS Health

Customer Service Representative at CVS Health caring for customers and resolving inquiries about benefits and claims. Seeking compassionate, customer-obsessed individuals to improve health and well-being.

Posted 4/24/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Actively listen and be an advocate for customers, understand their needs and provide guidance and support
Resolve customer inquiries and issues efficiently while documenting all interactions.
Educate customers about available resources and assist them in navigating their options.
Anticipate customer needs and provide proactive solutions to enhance satisfaction.
Collaborate with team members and other departments to address service issues and improve outcomes.
Document all customer correspondence and maintain confidential records of patient information.
Follow policies, procedures, and the CVS/Aetna Code of Conduct.

Requirements

What you’ll need

6+ months of customer service experience
Basic computer skills
Must live in MST/PST Time zones
Bilingual in Spanish language as certified by language assessment
1+ years of customer service experience in a contact center environment preferred
1+ years of claims, provider, dental, medical or other related healthcare experience preferred
Microsoft office experience preferred
High School Diploma, GED, or equivalent experience

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources, based on eligibility

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceclaims experienceprovider experiencedental experiencemedical experiencebasic computer skillsbilingual in Spanish

Soft Skills

active listeningadvocacyproblem-solvingproactive solutionscollaborationcommunication

Certifications

language assessment certification