Account Manager, Public and Labor

CVS Health

Senior Account Manager for CVS Health's Southeast Public Sector & Labor Team. Responsible for client account management and service strategy in Florida.

Posted 4/24/2026full-timeMiami • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $60,300 - $132,600 per yearWebsite

About the role

Key responsibilities & impact

service strategy to ensure renewal and growth of business and retention of members for assigned accounts
achieves individual growth/retention targets and customer satisfaction levels
creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business
executes tactical components of the account teams business plan for each customer
demonstrates proactive ability to diagnose and fix root cause drivers of service problems
develops and manages service plans in the most proactive and strategic manner possible
proactively identifies potential service issues and takes steps to resolve those service issues

Requirements

What you’ll need

Must be willing to travel to clients within Florida, as well as reside in Florida.
Must be licensed to sell Life and Health products in Florida. If not currently licensed, this will be required within 60 days of employment effective date.
Minimum 5 years sales and/or account management experience. Proven track record of maintaining customer accounts through exceptional service.
Experience managing large and complex National Accounts.
Strong relationship building skills in the health care industry.
Excellent communication skills, as well as the ability to work with demanding clients. High level of organization and detail.
Demonstrated experience leading client meetings.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources, based on eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementsalescustomer satisfactionservice strategyservice plansproblem diagnosisroot cause analysisgrowth strategytactical executionrelationship management

Soft Skills

collaborationcommunicationorganizationdetail-orientedproactiveleadershipcustomer servicerelationship buildingproblem-solvingclient management

Certifications

Life and Health license