IT Manager, Release Management

CVS Health

IT Manager - Release Management overseeing coordination of enterprise technology releases at CVS Health. Strengthening release management maturity and operational discipline across multiple teams.

Posted 4/22/2026full-timeRemote • Connecticut, New York, Rhode Island, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $60,300 - $145,860 per yearWebsite

Tech Stack

Tools & technologies

GoITSMServiceNow

About the role

Key responsibilities & impact

Lead and coordinate enterprise Release Management activities across multiple technology teams, portfolios, and initiatives.
Establish and align structured Release Management processes with ITIL best practices while remaining adaptable to both traditional and high-velocity delivery models.
Facilitate release readiness reviews, risk and dependency assessments, and Go/No-Go decision processes.
Maintain enterprise release calendars, deployment schedules, and maintenance windows.
Ensure alignment with Change Management governance and ITIL operational disciplines.
Utilize ServiceNow ITSM to manage Change and Release records and ensure process compliance.
Partner with Engineering, Infrastructure, Product, and Operations teams to coordinate release planning and implementation.
Identify risks, dependencies, and potential deployment conflicts across initiatives and value streams.
Provide clear communication and reporting on release readiness, risks, and outcomes to stakeholders and leadership.
Develop and maintain release templates, implementation frameworks, and operational playbooks.
Leverage tools such as Jira, Confluence, and SharePoint to document and track release activities.
Support coordination between ITSM platforms and DevOps delivery tools such as GitLab and GitHub.
Identify opportunities to automate repeatable Release Management processes and reporting activities to reduce manual overhead at enterprise scale.
Promote continuous improvement within Release Management operations and processes.
Drive innovation within Release Management by identifying and exploring opportunities to leverage AI, automation, and intelligent agents.

Requirements

What you’ll need

6+ years of experience in Release Management, Change Management, or IT Operations coordination
Strong understanding of ITIL Change and Release Management practices
Experience operating in Agile, Waterfall, or hybrid delivery environments
Experience coordinating enterprise-level releases across multiple teams or platforms
Experience using ServiceNow ITSM for Change and Release Management
Experience using Jira and Confluence for tracking delivery and documentation
Excellent stakeholder management skills with the ability to mediate competing priorities
Demonstrate growth mindset and desire to continuously learn, with the ability to quickly adopt new tools, technologies, and evolving best practices
Experience identifying and developing automation opportunities that reduce manual coordination and enable self-service or self-managing release capabilities
Ability to coordinate complex initiatives across technical teams, business stakeholders, and leadership
Strong organizational and critical thinking skills.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Release ManagementChange ManagementIT OperationsITILAgileWaterfallAutomationRisk AssessmentDependency ManagementContinuous Improvement

Soft Skills

Stakeholder ManagementCommunicationOrganizational SkillsCritical ThinkingAdaptabilityGrowth MindsetMediationCollaborationLeadershipProblem Solving