Member Engagement Customer Service Coordinator – Spanish Speaking

CVS Health

Customer Service Coordinator responsible for improving health plan member experiences via phone calls. Engaging with members, clinicians, and healthcare providers according to program guidelines.

Posted 4/14/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $28 per hourWebsite

About the role

Key responsibilities & impact

Speak with members enrolled in various Medicare Advantage and Medicaid plans
Serve as a liaison between our Member Engagement team, health plans and affiliates, health plan members, and physician practices
Make outbound calls to members and medical facilities
Schedule Primary Care Physician (PCP) appointments
Coordinate communication between members, clinicians, and doctors’ offices
Document all member interactions thoroughly and maintain accurate notes and records
Support warm transfers to and from clinicians, doctors’ offices, and other call center representatives

Requirements

What you’ll need

Previous appointment scheduling and/or call center experience (inbound and/or outbound) required
Intermediate skills in Microsoft Office, particularly Excel
Fluency in speaking, reading, and writing English; bilingual English/Spanish is a plus
Proven ability to prioritize and multi-task in a fast-paced environment
Ability to work a set, consistent schedule
Strong critical thinking, analytical, and accurate data entry skills

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources, based on eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

appointment schedulingcall center experiencedata entryMicrosoft OfficeExcel

Soft Skills

communicationcritical thinkinganalytical skillsmulti-taskingprioritization