Member Engagement Customer Service Coordinator – Spanish Speaking
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
Visit company websiteExplore more
Salary
💰 $17 - $28 per hour
About the role
- Speak with members enrolled in various Medicare Advantage and Medicaid plans
- Serve as a liaison between our Member Engagement team, health plans and affiliates, health plan members, and physician practices
- Make outbound calls to members and medical facilities
- Schedule Primary Care Physician (PCP) appointments
- Coordinate communication between members, clinicians, and doctors’ offices
- Document all member interactions thoroughly and maintain accurate notes and records
- Support warm transfers to and from clinicians, doctors’ offices, and other call center representatives
Requirements
- Previous appointment scheduling and/or call center experience (inbound and/or outbound) required
- Intermediate skills in Microsoft Office, particularly Excel
- Fluency in speaking, reading, and writing English; bilingual English/Spanish is a plus
- Proven ability to prioritize and multi-task in a fast-paced environment
- Ability to work a set, consistent schedule
- Strong critical thinking, analytical, and accurate data entry skills
Benefits
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
- other resources, based on eligibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
appointment schedulingcall center experiencedata entryMicrosoft OfficeExcel
Soft Skills
communicationcritical thinkinganalytical skillsmulti-taskingprioritization