Manager, Account Management

CVS Health

Senior Account Manager at CVS Health maintaining high service standards and ensuring customer satisfaction. Collaborating with Account Executives to grow and retain membership in assigned book of business.

Posted 4/14/2026full-timeRemote • Florida, North Carolina, Pennsylvania, Rhode Island • 🇺🇸 United StatesMid-LevelSenior💰 $54,300 - $159,120 per yearWebsite

About the role

Key responsibilities & impact

works as a team with Account Executives to maintain high service standards
Achieve cross-sell growth, retention targets & customer satisfaction levels
Executes tactical components of the account team’s business plan for each customer
Develops and manages service plans in a proactive and strategic manner
Educates customer on Aetna specific policies and procedures
Proactively identifies potential service issues and takes steps to resolve

Requirements

What you’ll need

5-10 years of individual cross sell, growth/retention targets and customer satisfaction levels
5-10 years of creating collaborative partnerships with sales to develop a comprehensive growth strategy
Insurance license for Life and Health Producer in residence state required within 90 days of hire
Bachelor's degree or equivalent work experience

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
comprehensive benefits package

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

teamworkcustomer satisfactionstrategic planningproblem solvingcollaboration

Certifications

Insurance license for Life and Health Producer