Senior Change Analyst, Business Change Management
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Idaho • Texas • United States
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Salary
💰 $46,988 - $122,400 per year
Job Level
About the role
- Own and execute end-to-end change plans for assigned workstreams, from discovery through post–go-live reinforcement.
- Assess go-live–specific change needs (scope, audience, timing, complexity) and tailor tactics accordingly.
- Develop and maintain integrated change plans aligned to program milestones, release calendars, and PMO governance.
- Partner with Solution Owners, Product Managers, Business Architecture, and Process teams to align change activities with true business impact and delivery timing.
- Develop role-based change communications, including announcements, release updates, FAQs, and leadership messages.
- Create and maintain change deliverables such as QRGs, training materials, reinforcement assets, and manager toolkits.
- Design fit-for-purpose training aligned to future-state processes and system changes; coordinate delivery with Learning and SMEs.
- Identify impacted stakeholders and manage alignment across parallel initiatives.
- Engage and activate Change Champions to support communications, feedback loops, and local adoption.
- Track and analyze adoption and readiness indicators (e.g., training completion, utilization signals, feedback).
Requirements
- 3+ years of hands-on change management experience supporting complex, multi-workstream initiatives.
- Strong practitioner knowledge of change frameworks (e.g., ADKAR) with application in delivery.
- Proven experience developing communications, training, QRGs, FAQs, and leadership enablement tools.
- Experience supporting multiple releases or go-lives with overlapping timelines.
- Ability to independently manage execution while aligning to enterprise standards.
- Strong stakeholder engagement, facilitation, and written communication skills.
- Comfort working in fast-paced, ambiguous environments.
Benefits
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
- other resources, based on eligibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
change managementADKARtraining developmentcommunication developmentstakeholder engagementchange deliverablesimpact analysisgo-live supportprocess designfeedback analysis
Soft Skills
facilitationwritten communicationindependent executionalignment managementadaptabilitycollaborationorganizational skillsproblem-solvingleadershipengagement