Customer Support Associate – EAP

CVS Health

Customer Support Associate providing emotional support and mental health resources through CVS Health’s Employee Assistance Program. Full-time remote role with a focus on compassionate client interaction.

Posted 4/14/2026full-timeRemote • Idaho, Missouri, Vermont • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $39 per hourWebsite

About the role

Key responsibilities & impact

Respond to incoming calls from individuals seeking emotional support or mental health resources
Assess/Identify clinical risk and transfer member for clinical support
Help members navigate through employee assistance program and behavioral health benefits
Document all interactions in real-time using secure systems, in compliance with HIPAA and internal policies

Requirements

What you’ll need

1-2 years of experience in a call center, help line, or customer support environment
At least 1 year of experience in a social, psychological or human service field providing client support
Strong verbal communication, emotional intelligence, and active listening skills
Technologically proficient, including basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.)
Maintain a private, professional, and distraction-free workspace, be camera ready and supported by a reliable wired broadband or fiber internet connection.

Benefits

Comp & perks

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

clinical risk assessmentclient supportdocumentationHIPAA compliance

Soft Skills

verbal communicationemotional intelligenceactive listening