CVS Health

Customer Support Associate – EAP

CVS Health

full-time

Posted on:

Location Type: Remote

Location: Idaho • Missouri • United States

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Salary

💰 $19 - $39 per hour

About the role

  • Respond to incoming calls from individuals seeking emotional support or mental health resources
  • Assess/Identify clinical risk and transfer member for clinical support
  • Help members navigate through employee assistance program and behavioral health benefits
  • Document all interactions in real-time using secure systems, in compliance with HIPAA and internal policies

Requirements

  • 1-2 years of experience in a call center, help line, or customer support environment
  • At least 1 year of experience in a social, psychological or human service field providing client support
  • Strong verbal communication, emotional intelligence, and active listening skills
  • Technologically proficient, including basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.)
  • Maintain a private, professional, and distraction-free workspace, be camera ready and supported by a reliable wired broadband or fiber internet connection.
Benefits
  • Medical, dental, and vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
clinical risk assessmentclient supportdocumentationHIPAA compliance
Soft Skills
verbal communicationemotional intelligenceactive listening