Bilingual Supervisor, Medicaid Member Services
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Salary
💰 $43,888 - $85,068 per year
About the role
- Responsible for increasing member and provider satisfaction, retention, and growth
- Develops, motivates, evaluates and coaches staff
- Utilizes available incentive programs
- Assesses individual and team performance
- Monitors all performance measures
- Remove barriers to job performance
- Attracts, selects, and retains high caliber talent
- Acts as liaison between staff and management
- Proactively analyzes constituent data
Requirements
- 4 years experience with member/call center environment
- 2 years leading member/customer service team
- Bilingual in English and Spanish
Benefits
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
- comprehensive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
coachingperformance assessmentstaff motivationteam leadershipcommunicationtalent acquisitionproblem-solvingdata analysiscustomer servicebilingual