Provide Level 1–3 application production support for myPBM business customers, including monitoring, incident resolution, and proactive system health checks.
Analyze and troubleshoot complex application and systems issues; perform root cause analysis and implement long-term corrective actions.
Collaborate with engineering, product, QA, operations, and business teams to ensure timely and accurate resolution of production incidents.
Code fix, optimize, and improve existing codebases to enhance system reliability, stability, and scalability.
Perform debugging, and validation across distributed application environments.
Participate in on-call rotations as needed to support critical production services.
Contribute to the technical roadmap, driving innovation and continuous improvement within the engineering ecosystem.
Document solutions, operational procedures, and knowledge-base articles to support cross-team learning and operational excellence.

Requirements

3+ years of experience in application production support (Level 1–3), incident management, and troubleshooting of enterprise systems.
1+ years of Software Development Engineering experience using Java, Oracle, SQL, JavaScript, HTML, and CSS
1+ Experience with distributed systems, APIs, databases, and cloud technologies (Azure and GCP).
Familiarity with monitoring tools, logging frameworks, and IT operations processes.
Ability to work effectively in a fast-paced, cross-functional environment.
Excellent analytical, communication, and problem‑solving skills.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

application production supportincident managementtroubleshootingJavaOracleSQLJavaScriptHTMLCSSdistributed systems

Soft Skills

analytical skillscommunication skillsproblem-solving skillscollaborationcross-functional teamwork