Design and implement observability solutions using tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc. to ensure visibility into retail and pharmacy systems
Develop proactive alerting and dashboarding strategies to detect and resolve issues before they impact customers and store operations
Manage Service Level Objectives (SLOs), Service Level Agreements (SLAs), and error budgets for critical store applications
Involved in incident response and postmortem processes to drive continuous improvement
Identify and eliminate bottlenecks in development and deployment workflows to improve lead time and reduce change failure rates
Conduct performance testing and reliability audits to ensure system robustness
Partner with development teams to embed Site Reliability Engineering (SRE) principles into the software development lifecycle
Support and optimize applications deployed across CVS retail and pharmacy locations
Collaborate with infrastructure and store operations teams to ensure high availability and performance of store systems
Champion containerization and orchestration using OpenShift and Kubernetes in hybrid cloud environments
Leverage CI/CD pipelines to enable automated deployments at scale
Understanding of microservices architecture

Requirements

2+ years of experience in SRE, DevOps, or related technology roles
2+ years of overall digital or other applicable technology delivery experience
2+ years of experience in delivering software in a large-scale environment with reliability and resilience concepts (multi-region, multi-cloud, containerization, etc.)
1+ year of experience with programming languages/frameworks
1+ year of experience on Cloud Technologies (AWS, Microsoft Azure, Google Cloud)
Experience with observability and monitoring tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc.
Experience using customer feedback tools such as Quantum Metrics, Medalia, and Adobe Analytics
Strong interpersonal and communication skills, including the ability to engage technical and non-technical stakeholders.

Benefits

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Site Reliability Engineeringperformance testingreliability auditscontainerizationorchestrationCI/CD pipelinesmicroservices architectureproactive alertingdashboarding strategieserror budgets

Soft Skills

interpersonal skillscommunication skillsstakeholder engagementcontinuous improvementcollaboration